Hi All,
Currently I am experiencing this problem. After the invoice has paid full, the invoice status has changed to "closed". However, when the customer return the item and we need to create a credit memo, we could only manually create the credit memo from scratch since the invoice is "closed", we could not copy from it. However, the manual input will lead to errors and mistakes.
Therefore is there any way to re-open the invoice so it can be copied to a credit memo?
I also noticed that under Data menu -- Advanced, there is an option called "change document status to Open". Could anybody explain which scenario will this option apply?
Thanks