Crystal Reports V2010 (V13 SP7) at run time, queries our printer driver template, then
uses the local printer driver to generate the report. This is how the CR run time files
work.
This has presented no problems for users State-wide using their printers (there are
several hundred of them), whatever model it is, for two years, until we moved floors (from
Level 3 to Level 1)
This resulted in all reports hanging State-wide for 2 days.
We did not know why until we plugged in the printer back online, and they started to
work again.
Now that it was established that it was due to the printer being offline...
We tried to change the printer settings to 'No Printer' (ticked).
This is causing scalability issues such as:
Text truncated at end of each line
Font being too big in size (as compared to normal fonts)
This is most likely due to 'No printer' not having drivers.
How do we get around the issue so that the reports generate normally and not be
affected by a single printer being offline and the ‘No Printer’ scalability issues?